Warranty Policy

YOUV Jewelry Warranty Policy

Last updated: October 14, 2026

At YOUV Jewelry, we are committed to offering jewelry selected with attention to quality and detail. To provide you with greater peace of mind after your purchase, we offer a limited warranty subject to the conditions described below.

1. Manufacturing Defects Warranty

Pieces are covered by a 30-calendar-day warranty from the delivery date to report verifiable manufacturing defects, such as failures in clasps or fastening mechanisms.

The warranty does not cover damage caused by accidents, improper use, impact, modifications, or handling of the piece by the customer or third parties.

2. Material Warranty

Pieces have a limited 90-calendar-day warranty from the delivery date, exclusively for material defects that can be verified through an evaluation of the piece.

Each request will be reviewed individually to determine if the issue corresponds to a material defect covered by this warranty.

This warranty does not cover:

* Normal wear and tear resulting from use.
* Gradual loss of rhodium plating or other coatings.
* Changes in appearance caused by habitual use.
* Damage resulting from contact with perfumes, creams, chemical products, chlorine, or humidity.
* Damage caused by improper storage, accidents, or incorrect use.

Gradual loss of coating or changes in appearance do not in themselves constitute a material defect covered by this warranty.

3. Situations Not Covered by the Warranty

The warranty does not cover:

* Scratches, dents, deformations, or physical damage caused by impact or accidents.
* Damage resulting from improper use or incorrect care.
* Normal wear from daily use.
* Damage caused by chemical products, perfumes, creams, chlorine, or humidity.
* Alterations, repairs, or modifications made by third parties without authorization.
* Loss of the piece.

The above exclusions do not limit the rights that may correspond to the consumer under applicable legislation.

4. How to Request a Warranty Evaluation

If you believe your piece has a defect covered by this warranty, please follow these steps:

1. Write to us at support.youvjewelry@gmail.com.
2. Include your name and order number.
3. Describe the problem and when you noticed it.
4. Attach clear photographs of the piece and the observed defect.
5. Wait for our instructions before sending the item.

YOUV Jewelry will evaluate each request individually. We may request additional information or it may be necessary to physically examine the piece to determine the cause of the problem.

5. Available Remedies

If a defect covered by the warranty is confirmed, YOUV Jewelry will determine the appropriate remedy in accordance with the circumstances of the case and applicable law.

The remedy may include repair, replacement, store credit, or refund where legally appropriate.

Approval and the remedy will depend on the type of defect, the evaluation performed, and the consumer rights applicable.

6. Scope of this Warranty

This warranty is in addition to the rights the customer may have under applicable law. No provision of this policy excludes or limits the legal rights of the consumer.

7. Contact

For questions or requests related to this warranty, please contact us:

YOUV Jewelry
Email: support.youvjewelry@gmail.com