Shipping Policy

SHIPPING POLICY

YOUV Jewelry | Just Be You.

At YOUV Jewelry, we strive to offer a convenient, secure, and reliable shopping experience. We invite you to read our shipping policy before placing your order.

1. SHIPPING DESTINATIONS

Currently, we ship only within the United States. At this time, we do not offer international shipping.

2. PROCESSING TIME

Orders normally require 3 to 5 business days for preparation before being shipped.

Processing time begins once the order has been successfully placed and payment has been confirmed. Business days do not include weekends or U.S. federal holidays.

During holiday seasons, promotions, or periods of high demand, preparation may take longer than usual. We appreciate your understanding.

3. SHIPPING AND DELIVERY TIME

Once the order is shipped, delivery time will depend on the carrier, the shipping service selected, and the destination.

The timeframes provided by the carrier are estimates and do not constitute a guaranteed delivery date. Delays may occur due to weather, holidays, carrier operations, or other circumstances beyond our control.

4. CONFIRMATION AND TRACKING

When tracking information is available, you will receive a shipping confirmation email with the corresponding details.

Please note that the carrier may need time to update the tracking information after receiving the package.

5. SHIPPING ADDRESS

The customer is responsible for providing a complete and correct shipping address at the time of purchase.

If you detect an error in your address, please contact us as soon as possible. We cannot guarantee that it will be possible to modify it once the order has been processed or shipped.

Delivery issues caused by incorrect or incomplete addresses provided by the customer may limit the resolution options available.

6. DELAYED, LOST, OR DAMAGED PACKAGES

If your package is significantly delayed, appears to be lost, or arrives damaged, please contact YOUV Jewelry so we can guide you on the next steps.

Investigations and claims will be subject, where applicable, to the procedures and requirements of the carrier.

7. CUSTOMER SUPPORT

If you have questions about a shipment or an existing order, please contact us through our page or at support.youvjewelry@gmail.com. To help us assist you with your request, please include your order number.

 

Thank you for choosing YOUV JEWELRY.

We appreciate your trust and are honored to be a part of your style.